Refund Policy
Last updated: October 2026
At The BCreative Collective, every project is tailored to the individual client, with time and resources reserved specifically for their design work.
This Refund Policy explains how deposits, cancellations and refunds are handled for our custom design services.
We aim to keep the process fair and transparent for everyone involved.
1. Project Bookings and Deposits
A 50% deposit is generally required to confirm a project booking and reserve time in our schedule.
The remaining balance is payable according to the agreed project terms, typically before final design files are delivered or a website is transferred to the client's account.
All payment arrangements and project-specific conditions will be confirmed in writing before work begins.
2. Cancelling Before Work Begins
If you need to cancel your project before design work has started, please notify us in writing as soon as possible.
Any refund will be assessed with consideration for work already completed, project preparation, time specifically reserved and reasonable costs incurred.
Where cancellation charges apply, these will be assessed in accordance with the project agreement and applicable consumer protection laws.
Any remaining refundable amount will be confirmed in writing.
3. Cancelling After Work Has Started
As our services involve custom creative work, cancellations after a project has begun may result in charges for work already completed and reasonable costs incurred.
If a project is cancelled partway through, we will review the progress made, the agreed scope of work and the payments received.
Based on this assessment, we will determine whether a partial refund is appropriate or whether an outstanding balance is payable.
Any cancellation charges will be reasonable and subject to applicable law.
4. Completed and Approved Work
Once custom design work has been completed and approved, payments relating to that completed work are generally not refundable solely because of a change in preference or a decision not to use the final design.
This does not affect any legal rights or remedies available where services have not been supplied as agreed or where a refund is required by law.
5. Revisions and Design Changes
Each project includes an agreed number of revisions, as outlined in the relevant quotation or project agreement.
Revisions within the agreed scope will be handled according to those terms.
Requests for additional concepts, significant changes in direction or work outside the original scope may require a separate quotation.
A change in personal preference does not automatically entitle a client to a refund. However, we will work through feedback and agreed revisions in good faith.
6. Project Delays and Inactivity
Project timelines depend on receiving the necessary information, content, approvals and feedback from the client.
If a project is delayed because required materials or feedback have not been provided, we may need to adjust the schedule or arrange a new completion date.
If a project remains inactive for an extended period, we will contact the client to discuss how to proceed.
Any additional charges, cancellation arrangements or changes to the project schedule will be handled in accordance with the agreed project terms and applicable law.
7. Third-Party Purchases and Subscriptions
Certain projects may involve external costs, including domain registrations, website hosting, premium Wix subscriptions, stock imagery, font licences and third-party applications.
These costs are generally separate from our design fees unless specifically included in the quotation.
Refunds for purchases made directly with third-party providers are subject to the provider's terms and applicable legal rights.
Any third-party purchases made on a client's behalf will be discussed and approved before the costs are incurred.
8. If We Need to Cancel a Project
In the unlikely event that The BCreative Collective is unable to complete an agreed project, we will contact the client to discuss the available options.
Depending on the circumstances, this may include a revised schedule, an agreed alternative arrangement or an appropriate refund for services not provided.
9. Requesting a Cancellation or Refund
If you would like to cancel a project or request a refund, please contact us by email.
Include your name, project details and the reason for your request.
We will review the request in relation to the agreed project terms, work completed, reasonable costs incurred and any applicable legal requirements.
Where a refund is approved or legally required, we will confirm the amount and payment arrangements in writing.
10. Consumer Rights
Nothing in this Refund Policy is intended to exclude, restrict or override any rights or remedies available under applicable consumer protection legislation.
Where mandatory legal rights differ from the provisions of this policy, those legal rights will take precedence.
11. Contact
For questions about payments, cancellations or refunds, please contact:
The BCreative Collective
thebcreativecollective@gmail.com